Reopening Frequently Asked Questions

Below are FAQs regarding our reopening plan: 

 

General

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Why are you doing a phased reopening plan?

We want to make sure we have considered the proper precautions, safety measures, and staff training to effectively reopen our branches. We have decided to take a phased approach to make sure we are appropriately ready to reopen. 


 

When will all your branches open? 

We will be able to reopen other branches as we evaluate our operational effectiveness and the ability to serve our members from the first set of branches that open. Please check our website for continued updates. 

When will you bring back normal operation hours? 

We will monitor our usage and as we move through the phases, as it is appropriate, we will add hours. 

MEMBERSHIP

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Are guest passes available?

At this time, we are a member only facility due to capacity limitations. Guest pass sales and redemption will not be available. If you are interested in joining the YMCA, please call or stop by any of our locations that are open to schedule a tour. 

I am interested in joining the YMCA, can I join during this time?

Yes! Please contact our Welcome Centers, and we will be happy to help with any questions you might have and provide you a tour of our facilities. You can also sign up online by clicking here. 

Will Nationwide Membership be allowed?

At this time, the Nationwide Membership program is suspended. 

I requested my membership be suspended; will my membership automatically begin again when facilities reopen? 

All suspended memberships will automatically be active in October unless memberships were previously requested to be suspended into months later in the year. If you would like to keep your membership suspended longer then October, please stop by our open branches or call and we can make that change. If you would like your membership to be active prior to October, stop by one of our open branches and we can assist with that too.  
 

Can I take my membership off of suspension now that the facilities are open again? 

Yes! We can’t wait to see you! Please contact any of our open YMCA's and we can assist you with unsuspending your membership.   

Can I extend my suspension on my membership?

Yes! You may extend your suspension by reaching out to our branches prior to your draft activating. 
 

What if I am a Silver Sneakers or AARP participant?

Silver Sneakers and AARP will have access to our facilities. For more information, please contact our Welcome Centers.

WHAT TO EXPECT

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How has the YMCA prepared their facilities for social distancing? 

We have taken great steps to prepare our branches for social/physical distancing. We followed guidelines from the CDC and Ingham County Health officials to promote physical distancing.


Examples of our social/physical distancing measures includes 

  • Spacing out our equipment
  • Limiting facility and room occupancy
  • Signage for increased awareness of staying socially distanced
Will you have to limit the number of members in your facility?

Access may be restricted at peak times, if necessary. Although we are happy you are here, we are fully committed to complying with our state’s capacity restrictions and that includes limiting our capacity. We may at times need to limit the number of people inside the facility in certain areas. We apologize in advance for any inconvenience this many cause and appreciate your patience and understanding as we follow the state guidelines.

What do I need to know before I arrive?  

Please bring a pre-filled water bottle, towel, mask, and come ready to workout. 
Every member will be required to fill out a new liability waiver when entering our facility. Members are able to view and sign the new liability waiver online prior to their visit. Please follow the steps below

  1. Login into your YMCA account - click here 
  2. A waiver pop up will come on your screen once you have logged in. 
  3. Click the liability waiver and select OK to review and initial. 
  4. Click Submit!
Will temperature checks be required upon entering the facility?

Yes! Please do not enter the facility if you have a fever over 100 degrees. We will be performing health checks which will include asking members a series of questions and taking their temperature upon entering the facility. 
 

What are the health check questions?

1. Have you had any signs or symptoms of a fever in the past 24 hours such as chills, sweats, felt “feverish” or had a temperature that is elevated over 100.F or greater? 


2. Do you have any of the following symptoms?

  • Cough 
  • Shortness of Breath or Chest Tightness 
  • Sore Throat 
  • Nasal Congestion/Runny Nose 
  • Myalgia (Body Aches) 
  • *Loss of Taste and/or Smell 
  • Diarrhea
  • Nausea 
  • Vomiting 
  • *Fever/Chills/Sweats 

If you have any of the * symptoms, you may not enter the facility. If you have two or more of any of the other symptoms, you may not enter the facility. 


3. Have you traveled internationally or outside of the state in the last 14 days? Or, have you had any close contact in the last 14 days with someone with diagnosis of COVID-19? 

What happens if I don’t pass the health assessment?

If you answer yes to any of the questions, you will be asked not to return to the Y until you have been fever and/or symptom-free for 48 hours. 

Will hand sanitizer be available in every area of the facility or should I bring my own? 

We will have EPA approved hand sanitizer available throughout our facilities. You are also more than welcome to bring your own.

Why don’t you have towel service? 

Towels are used to wipe sweat, soiled surfaces, and/or moisture from one’s body. Staff would be responsible for gathering a large amount of those soiled towels to launder them. This poses a greater risk for spreading germs and therefore we decided to discontinue towel service temporarily as a result.

MINIMIZING RISK

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What measures is the Y taking to minimize the risk of exposure to members in any facility? 

We have taken great steps to prepare our branches for social/physical distancing as well as extra measures to disinfect our areas and equipment. We have trained our staff and worked to follow local and state officials’ guidelines that are put in place. 

How are you disinfecting the facility? 

We have trained our staff on our enhanced cleaning protocols and will be implementing them throughout the day. Each branch will also undergo deep cleaning in the evening after we close for precautionary measures. We are using Sundays as a day for continued disinfecting time. We have worked with sanitation experts to ensure the cleaning solutions we use are appropriate for our use and are EPA approved. 

AMENITIES AND PROGRAMS

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Why is Tot Watch and Kids Gym Closed?

We miss your kids, but for now, as a safety precaution, we are keeping Kids Gym and Tot Watch temporarily closed. We determined program availability based on our ability to manage group size, maintain social distance, and limit shared equipment. As such, Kids Gym and Tot Watch temporarily remains closed due to the nature of kids at play. Social distancing is difficult with children and keeping toys and the abundance of touch points and surfaces in those small enclosed areas clean is challenging even without these heightened concerns. We will resume offerings as soon as appropriate.

Why is the whirlpool, sauna and steam room closed?

Per Governor Whitmer's Executive Order, whirlpools, saunas and steam rooms must be closed.